Shipping Policy

Effective date: July 12, 2026
Last updated: July 12, 2026

This Shipping Policy explains how orders placed through Free Your Image at freeyourimage.store are produced, shipped, tracked, and delivered.

For assistance with an order, contact support@freeyourimage.store and include your order number.

1. Made-to-Order Fulfillment

Most Free Your Image products are made specifically for each customer after an order is placed.

We use third-party print-on-demand production and fulfillment partners to manufacture, package, and ship certain products on our behalf. Your purchase is made directly from Free Your Image, and Free Your Image remains your point of contact for order assistance.

Because products are made on demand, an order generally passes through two separate stages:

1. Fulfillment time: The time required to prepare, print, inspect, and package the product.
2. Shipping time: The time required for the carrier to transport the completed order to the delivery address.

Shipping time begins after fulfillment has been completed.

2. Order Processing and Fulfillment Time

Most orders are fulfilled within approximately 2–5 business days.

This timeframe is an estimate and is not a guaranteed production deadline. Fulfillment may take longer because of:

• High order volume.
• Product or material availability.
• Production requirements.
• Quality-control checks.
• Holidays or facility closures.
• Severe weather.
• Equipment or technical interruptions.
• Other circumstances outside our reasonable control.

Business days generally exclude weekends and recognized holidays.

Fulfillment may begin shortly after payment is approved. Once an order enters production, changes or cancellations may no longer be possible.

3. Estimated Shipping Times

After fulfillment is completed, estimated transit times are generally:

United States

Approximately 1–8 business days after fulfillment, depending on the destination, fulfillment location, selected shipping method, and carrier.

International destinations

Approximately 1–20 business days after fulfillment, depending on the destination, fulfillment location, selected shipping method, carrier, and customs processing.

International shipping is available only to destinations accepted by our checkout system and fulfillment network.

These shipping times are estimates and do not guarantee delivery on a particular date.

The estimated delivery range shown on a product page, during checkout, in an order confirmation, or through tracking may provide a more specific estimate for that particular order. When an order-specific estimate differs from the general ranges above, the order-specific estimate should be used.

4. Delivery Estimates Are Not Guarantees

An estimated delivery date includes expected fulfillment and shipping time. It may change after an order is submitted.

Delivery may be affected by:

• Production delays.
• Carrier congestion.
• Severe weather.
• Natural disasters.
• Customs inspections.
• Government restrictions.
• Transportation interruptions.
• Labor disruptions.
• Incorrect delivery information.
• Remote delivery locations.
• Events outside our reasonable control.

Customers purchasing for a birthday, holiday, reunion, vacation, event, or other date-sensitive occasion should order as early as possible.

We do not guarantee arrival before a particular event or date unless Free Your Image expressly provides a written delivery guarantee for that order.

5. Shipping Rates

Available shipping methods and charges are displayed during checkout.

Shipping costs may vary based on:

• Delivery destination.
• Product type.
• Number of products ordered.
• Package weight or dimensions.
• Fulfillment location.
• Available shipping method.
• Applicable shipping promotion.

The shipping charge displayed and accepted during checkout is the amount charged for the order unless a later change is expressly authorized by the customer.

A free-shipping promotion, when available, may be subject to minimum purchase amounts, destination restrictions, product exclusions, expiration dates, or other stated conditions.

6. Shipping Destinations

We ship only to destinations accepted by our checkout system, carriers, and fulfillment network.

A shipping option must be available for the customer’s address before the order can be completed.

Products or shipping methods may be unavailable for certain:

• Countries or territories.
• Military addresses.
• Post-office boxes.
• Remote regions.
• Postal-code areas.
• Products subject to shipping restrictions.

We may cancel and refund an order when it cannot lawfully or reasonably be shipped to the address provided.

The availability of a country in a website menu does not guarantee that every product can be delivered to every address within that country.

7. Shipping Carriers

The carrier used for an order may vary based on:

• Delivery destination.
• Fulfillment location.
• Product type.
• Package size.
• Selected shipping method.
• Carrier availability.

Orders may be delivered by national postal services, private carriers, or local delivery partners.

Customers generally cannot select a particular carrier unless that option is expressly offered during checkout.

8. Order Tracking

When tracking is available, a shipping-confirmation email will be sent after the package leaves the fulfillment facility.

The notification may include:

• A tracking number.
• A tracking-page link.
• The applicable carrier.
• An updated estimated delivery date.

Tracking information may not display movement immediately after a shipping label is created. The package may require additional time to receive its first carrier scan.

Customers are responsible for providing a valid email address and reviewing order, fulfillment, shipping, and delivery notifications.

Free Your Image is not responsible for a customer’s failure to receive notifications because of an incorrect email address, spam filtering, a full inbox, or settings controlled by the customer’s email provider.

9. Separate Packages and Split Shipments

Products from the same order may arrive in separate packages.

An order may be divided into multiple shipments when:

• Products are made at different facilities.
• Products require different packaging.
• Products have different production requirements.
• Certain products are ready before others.
• Products cannot safely be packaged together.

Each package may receive separate tracking information and may arrive on a different date.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers will not be charged additional shipping after checkout solely because we or our fulfillment partner divide an order into multiple packages.

10. Customer Responsibility for Shipping Information

Customers are responsible for entering a complete and accurate delivery address during checkout.

Before submitting an order, verify:

• The recipient’s full name.
• Street number and street name.
• Apartment, suite, building, or unit number.
• City.
• State, province, or region.
• Postal or ZIP code.
• Country.
• Telephone number when requested.

Free Your Image is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information submitted by the customer.

Submitting an order with an automatically completed or previously saved address does not transfer responsibility for verifying that address to Free Your Image.

11. Address Changes

Contact support@freeyourimage.store immediately when an address correction is needed.

Include:

• Your full name.
• Order number.
• The incorrect address.
• The complete corrected address.

We will attempt to update the order, but we cannot guarantee an address change after fulfillment has begun.

A delivery address generally cannot be changed after a package has shipped. Depending on the carrier, the customer may be able to request an address adjustment or delivery hold directly from the carrier, but approval is not guaranteed.

Free Your Image is not responsible for additional charges imposed by a carrier for a customer-requested address change.

12. Incorrect Addresses, Unclaimed Packages, and Refused Deliveries

A package may be returned when:

• The customer entered an incorrect or incomplete address.
• The recipient refused delivery.
• The package was not claimed.
• The carrier could not safely complete delivery.
• Required customs charges were not paid.
• The address was considered invalid or undeliverable.

When a package is returned because of an incorrect address, refused delivery, unclaimed delivery, unpaid customs charge, or another issue controlled by the customer, the customer may be responsible for the cost of reshipping the package.

We will attempt to contact the customer using the information associated with the order when we receive notice that a package has been returned.

The customer must respond promptly. Fulfillment facilities may retain returned products for only a limited period. If the customer does not provide a corrected address and pay any applicable reshipping charge within the available period, the package may become unavailable for reshipment.

A refund is not guaranteed when a package is returned because of:

• Incorrect customer-provided information.
• Refused delivery.
• Failure to claim the package.
• Failure to pay applicable customs charges.
• Failure to respond within the required period.

Nothing in this section limits rights that cannot legally be waived.

13. Delayed Orders

Contact us when an order has passed its estimated delivery date and tracking has not recently updated.

We may ask the customer to:

• Confirm the shipping address.
• Review the tracking history.
• Allow a reasonable additional delivery period.
• Contact the local carrier or postal office.
• Provide other information needed to investigate the shipment.

When we determine that an order cannot be shipped within the timeframe originally promised, we will provide any delay notice, customer-consent request, cancellation option, or refund required by applicable law.

We will not require a customer to accept an indefinite shipping delay.

14. Lost-in-Transit Packages

A package may qualify as lost when it has not arrived, has passed the estimated delivery period, and the carrier or fulfillment partner cannot confirm that delivery will be completed.

Report a suspected lost shipment to support@freeyourimage.store within 30 days after the estimated delivery date.

Include:

• Your full name.
• Order number.
• Delivery address.
• A description of the issue.
• Any relevant tracking information.

Before approving a claim, we may require the customer to:

• Verify the delivery address.
• Review the tracking history.
• Contact the local carrier or postal office.
• Confirm that the package was not received by another household member, neighbor, receptionist, front desk, mailroom, or building manager.

When a package is confirmed lost and the claim qualifies, Free Your Image may provide a replacement, refund, or other appropriate resolution.

Claims submitted more than 30 days after the estimated delivery date may not qualify for replacement or reimbursement because the carrier or fulfillment partner may no longer accept the claim.

This reporting period does not limit any longer period that applicable law requires us to provide.

15. Packages Marked as Delivered

When tracking shows that a package was delivered but the customer cannot locate it, the customer should:

1. Verify that the shipping address on the order is correct.
2. Check entrances, porches, mailboxes, garages, parcel lockers, and designated safe-delivery locations.
3. Ask household members, neighbors, reception staff, or building management whether they accepted the package.
4. Allow one additional business day because some carrier scans may appear before the package is physically located or completed.
5. Contact the carrier for delivery details, geographic scan information, or proof of delivery.
6. Contact Free Your Image if the package still cannot be located.

A delivered tracking scan does not automatically guarantee or eliminate eligibility for assistance.

Marked-delivered claims are reviewed individually using the:

• Tracking record.
• Delivery address.
• Carrier findings.
• Order history.
• Available delivery evidence.
• Applicable law.

We may assist with a carrier investigation, but we cannot guarantee that the carrier will approve a claim.

A refund or replacement may be denied when the available evidence reasonably confirms successful delivery to the address supplied by the customer, unless applicable law requires a different result.

16. Damaged Packages or Products

Inspect the order promptly after delivery.

Contact support@freeyourimage.store within 30 days after delivery when a product arrives:

• Damaged.
• Materially defective.
• Misprinted.
• Mislabeled.
• Incomplete.
• Different from the product ordered.

Include:

• Your full name.
• Order number.
• A description of the problem.
• A clear photograph of the entire product.
• Close-up photographs showing the damage, defect, or incorrect item.
• Photographs of the packaging and shipping label when relevant.

Do not mail the product to the return address printed on the package unless Free Your Image first provides return instructions.

The address displayed on a shipping label may belong to a fulfillment facility or carrier and may not be an authorized customer-return address.

Approved claims may be resolved through a replacement, refund, or another appropriate remedy under our Refund & Returns Policy.

17. Missing Items

When an order arrives without one or more expected products, first review:

• The shipping-confirmation emails.
• All available tracking numbers.
• Whether the order was divided into separate packages.
• The packing information included with the shipment.

If the missing product does not appear in a separate pending shipment, contact support@freeyourimage.store within 30 days after delivery of the package.

Include the order number, photographs of the products received, and photographs of the packaging and shipping label when available.

18. International Orders

International shipping is available only where offered during checkout.

International delivery may require additional time because of:

• Customs inspections.
• Import documentation.
• Local delivery procedures.
• Government restrictions.
• Local holidays.
• Carrier transfers.
• Remote delivery locations.

Customers are responsible for ensuring that the products ordered may lawfully be imported into the destination country.

We may cancel and refund an order when shipment to a destination is prohibited or unavailable.

19. Customs, Duties, and Import Taxes

International shipments may be subject to:

• Import taxes.
• Customs duties.
• Brokerage fees.
• Handling charges.
• Value-added tax.
• Other government-assessed charges.

Unless checkout expressly states that these costs are included, the recipient is responsible for paying them.

Free Your Image does not control:

• Customs assessments.
• Import requirements.
• Customs-processing time.
• Local government charges.
• Carrier collection procedures.

Refusing a package or failing to pay customs charges does not automatically create a right to a refund.

When a shipment is returned because the recipient refused to pay applicable customs charges, any refund or reshipment will be evaluated under this Shipping Policy, our Refund & Returns Policy, the condition and availability of the returned product, and applicable law.

20. Order Changes and Cancellations

Because most products are made to order, production may begin shortly after payment is approved.

Contact us immediately when requesting:

• An address correction.
• A size change.
• A color change.
• A product change.
• An order cancellation.

We will attempt to accommodate the request when possible, but a change or cancellation is not guaranteed.

Once production has begun:

• The product may no longer be changeable.
• The order may no longer be cancelable.
• A replacement selection may require a new order.
• The original product may still be produced and charged.

Once a package has shipped, the order cannot be canceled.

These restrictions do not affect cancellation, refund, or shipping-delay rights required by applicable law.

21. Shipping Refunds

Original shipping charges are generally nonrefundable when the order was properly fulfilled and shipped to the address provided by the customer.

Shipping charges may be refunded when appropriate because of:

• An error by Free Your Image.
• A qualifying fulfillment error.
• A confirmed lost shipment.
• Failure to ship the order.
• A cancellation accepted before shipment.
• A damaged or incorrect order for which applicable law requires reimbursement.
• Another circumstance requiring a refund under applicable law.

Additional shipping or reshipping charges caused by an incorrect customer-provided address, refused delivery, an unclaimed package, or unpaid customs charges are generally nonrefundable.

See our Refund & Returns Policy for additional information concerning made-to-order products, damaged merchandise, defects, incorrect products, replacements, and refunds.

22. Promotions and Free Shipping

Free-shipping offers may be subject to separate conditions displayed with the promotion.

Unless otherwise stated:

• Free shipping applies only to eligible destinations.
• A minimum purchase amount may be required.
• Taxes do not count toward a minimum purchase amount.
• Certain products or expedited methods may be excluded.
• The offer may not cover customs duties or import charges.
• The offer cannot be applied retroactively.
• The offer has no cash value.

If a return reduces an order below the promotion’s required purchase amount, we may deduct the original standard shipping cost from the refund where disclosed and permitted by applicable law.

23. Events Outside Our Reasonable Control

Free Your Image is not responsible for a delay or failure caused by events outside our reasonable control, including:

• Severe weather.
• Natural disasters.
• Fire.
• War.
• Terrorism.
• Civil unrest.
• Epidemics or public-health emergencies.
• Government action.
• Labor disruption.
• Internet or system outages.
• Carrier interruption.
• Supply shortages.
• Failure of essential third-party infrastructure.

This section does not eliminate any obligation to provide a notice, cancellation opportunity, replacement, or refund required by applicable law.

24. Relationship to Other Store Policies

This Shipping Policy should be read together with our:

• Terms & Conditions.
• Refund & Returns Policy.
• Privacy Policy.

When a damaged, defective, incorrect, or missing product is involved, the Refund & Returns Policy may also apply.

When personal information is used to fulfill or deliver an order, the Privacy Policy applies.

When there is a conflict concerning shipping, the more specific provision that applies to the customer’s circumstances will control, subject to applicable law.

25. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Shipping methods.
• Fulfillment practices.
• Available destinations.
• Carrier procedures.
• Store operations.
• Legal requirements.

The updated policy will display a revised “Last updated” date.

Changes apply prospectively from their stated effective date. An order will generally be governed by the version of this Shipping Policy presented when the order was submitted, except where applicable law requires a different result.

26. Contact Us

For shipping assistance, contact:

Free Your Image
Email: support@freeyourimage.store
Website: freeyourimage.store

Include your order number and a clear description of the issue so we can locate and review your order.