Refund, Returns & Order Issues Policy

Effective date: July 12, 2026

Thank you for shopping with Free Your Image.

Most Free Your Image products are created specifically after an order is placed. Because we use an on-demand production process, we do not maintain traditional inventory that can always be restocked or resold.

Please review product descriptions, color selections, and size guides carefully before completing your purchase.

Quick Policy Summary

• Damaged, defective, misprinted, or incorrect products must be reported within 30 calendar days after delivery.
• Packages believed to be lost in transit must be reported within 30 calendar days after the estimated delivery date.
• We do not generally accept returns or exchanges for incorrect sizes, incorrect color selections, change of mind, or buyer’s remorse.
• Do not mail an item back unless Free Your Image has approved the return and provided instructions.
• Customers must contact Free Your Image directly. Our production and fulfillment partners do not provide customer service for Free Your Image orders.

Nothing in this policy limits any non-waivable consumer rights provided by applicable law.

1. Damaged, Defective, Misprinted, or Incorrect Products

Please inspect your order promptly after delivery.

Contact us within 30 calendar days after receiving your order if:

• The product arrived damaged;
• The product contains a manufacturing defect;
• The design was materially misprinted;
• You received a product, size, or color different from what your order confirmation shows; or
• Part of your order is missing.

To submit a claim, email support@freeyourimage.store and include:

• Your full name;
• Your order number;
• A description of the problem;
• Clear photographs showing the entire product and the specific problem;
• A photograph of the shipping label or packaging when relevant; and
• Any other information reasonably requested to investigate the issue.

Please keep the affected product and all original packaging until your claim has been resolved.

After reviewing an eligible claim, Free Your Image may provide:

• A replacement at no additional cost;
• A refund to the original payment method; or
• Another appropriate resolution agreed upon with the customer.

Submitting a claim does not automatically guarantee approval. Claims that cannot be reasonably verified, are incomplete, or are submitted outside the applicable claim period may be denied, except where applicable law requires otherwise.

2. Returns and Exchanges for Size, Color, or Change of Mind

Because products are made after an order is placed, we generally do not accept returns, refunds, or exchanges for:

• Ordering the wrong size;
• Selecting the wrong color;
• Selecting the wrong product or design;
• Changing your mind after ordering;
• Buyer’s remorse;
• Products that fit differently than expected when the correct item and size were delivered;
• Products that have been worn, washed, altered, stained, damaged, or used; or
• Failure to review the applicable product description or size guide before ordering.

Please review all size charts and product information carefully before completing checkout.

We may choose to provide a courtesy accommodation in unusual circumstances, but we are not required to do so. A one-time accommodation does not change this policy or create an obligation to provide the same accommodation in the future.

3. Normal Product and Display Variations

The colors displayed on a phone, tablet, or computer screen may differ slightly from the physical product because of screen settings, lighting, fabric composition, garment color, and the printing process.

Small differences that are consistent with the product description and normal print-on-demand production are not necessarily manufacturing defects.

This section does not apply when a product is materially different from its description or has a genuine production or quality problem.

4. Order Changes and Cancellations

Orders may be transmitted to production shortly after payment is confirmed.

Contact support@freeyourimage.store immediately if you need to request:

• An order cancellation;
• A size or color change;
• A product change; or
• A shipping-address correction.

We will attempt to make the requested change when production has not started. However, changes and cancellations are not guaranteed.

Once an order has entered production or has been shipped, it may no longer be possible to cancel or modify it. An inability to cancel an order after production begins does not affect your rights regarding damaged, defective, incorrect, or undelivered products.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us immediately. Shipping information generally cannot be changed after an order has shipped.

If an order is returned because of:

• An incorrect or incomplete address;
• A missing apartment or unit number;
• The customer’s refusal of the package;
• Failure to claim or collect the package; or
• Another delivery problem caused by information provided by the customer,

the customer may be responsible for additional shipping charges before the order can be resent.

Original production and shipping costs may not be refundable when delivery failed because the customer submitted incorrect or incomplete information, except where applicable law requires otherwise.

Returned packages must be addressed within 30 days after we notify the customer. Products that are not claimed within that period may become unavailable and may not qualify for reshipment or a refund.

6. Packages Lost in Transit

Contact support@freeyourimage.store if your package has not arrived and tracking has stopped updating.

Lost-in-transit claims must be submitted within 30 calendar days after the estimated delivery date.

Before approving a replacement or refund, we may ask you to:

• Confirm the shipping address;
• Review the tracking information;
• Contact the local postal service or delivery carrier; or
• Provide additional information needed for a carrier or fulfillment investigation.

When a package is confirmed or reasonably determined to be lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

7. Tracking Shows “Delivered,” but the Package Is Missing

If tracking shows that an order was delivered but you cannot locate it, please:

1. Check all entrances, porches, mailboxes, parcel lockers, garages, and other possible delivery locations;
2. Ask household members, neighbors, building staff, or front-desk personnel whether they accepted the package;
3. Allow a short additional period in case the carrier marked the package delivered before completing delivery; and
4. Contact the carrier for delivery details or location information.

After completing these steps, contact us with your order number and any information provided by the carrier.

A replacement or refund is not automatic when carrier tracking confirms delivery. These cases will be reviewed individually, and we may require written carrier documentation or completion of a carrier investigation.

This section does not limit any rights you may have under applicable law.

8. Unauthorized Returns

Do not mail products to Free Your Image, the return address printed on a package, or any fulfillment facility unless we have authorized the return and provided specific instructions.

Unauthorized returns may be refused, delayed, donated, disposed of, or otherwise become unavailable. Sending an unauthorized return does not guarantee a refund or replacement.

Contact support@freeyourimage.store before mailing anything.

9. Refund Processing

Approved refunds will normally be issued to the original payment method used for the order.

We generally initiate approved refunds within five business days after the claim is approved. Your bank, card issuer, payment service, or other financial institution may require additional time to post the refund to your account.

Shipping charges may be refunded when the refund results from a verified damaged, defective, incorrect, lost, or undelivered order. Shipping charges are otherwise nonrefundable unless required by applicable law.

We cannot redirect an approved refund to a different card, account, or payment method.

10. Promotional, Discounted, and Sale Purchases

Promotional, discounted, and sale items remain covered for verified damage, defects, printing errors, incorrect fulfillment, or other rights provided by applicable law.

A promotional price does not create a general right to return a correctly fulfilled made-to-order product because of size selection, color selection, change of mind, or buyer’s remorse.

Refunds do not include the replacement value of expired coupons, promotional offers, rewards, or discounts unless otherwise stated.

11. Shipping Delays and Unavailable Products

Production and delivery estimates are estimates unless expressly stated otherwise.

If we learn that an order cannot be shipped within the promised period, we may contact the customer with a revised estimate and the available options. Depending on the circumstances and applicable law, the customer may be allowed to accept the delay or cancel the affected unshipped order for a refund.

If a product becomes unavailable before fulfillment, we may contact the customer to offer:

• A comparable replacement;
• A revised fulfillment estimate; or
• A refund for the unavailable product.

12. Chargebacks and Payment Disputes

Please contact support@freeyourimage.store before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Contacting us first does not waive any rights you may have through your payment provider or under applicable law.

13. International and Mandatory Consumer Rights

Consumer-protection laws differ by country, state, province, and territory.

Nothing in this policy excludes, restricts, or replaces any warranty, cancellation right, return right, refund right, remedy, or other consumer protection that cannot legally be waived.

Where applicable law provides greater rights than this policy, the applicable legal requirements will control.

14. Policy Abuse and Fraud

We reserve the right to deny claims that involve:

• Fraudulent or altered photographs;
• False statements;
• Repeated claims suggesting abuse;
• Intentional product damage;
• Unauthorized payment activity; or
• Other evidence that a claim is not legitimate.

We may request additional information to verify an order, customer identity, delivery, or product issue before approving a remedy.

This section does not limit legitimate claims or mandatory consumer rights.

15. Changes to This Policy

We may update this policy to reflect changes in our products, fulfillment procedures, business practices, or legal obligations.

The effective date at the top of this page identifies the most recent revision. The policy in effect when an order was placed will generally apply to that order unless a later version provides greater customer protection or applicable law requires otherwise.

16. Contact Us

For refund, replacement, return, delivery, or order-related questions, contact:

Free Your Image
Email: support@freeyourimage.store

Please include your order number whenever possible.

Customer-service requests concerning Free Your Image purchases must be submitted directly to Free Your Image. Customers should not contact our production or fulfillment partners regarding store orders.