Terms & Conditions - Free Your Image

Effective date: July 12, 2026
Last updated: July 12, 2026

These Terms & Conditions (“Terms”) govern your access to and use of freeyourimage.store, including any purchases made through the website.

The website and store are operated by Free Your Image (“Free Your Image,” “FYI,” “we,” “us,” or “our”).

By accessing the website, creating an account, submitting an order, or selecting the checkbox confirming your agreement during checkout, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.

Do not use the website or place an order if you do not agree to these Terms.

1. Eligibility

You must be at least 18 years old or the age of legal majority where you live to place an order independently.

A minor may use the website or purchase products only with the involvement and authorization of a parent or legal guardian. Anyone placing an order on behalf of another person or organization represents that they have authority to bind that person or organization to these Terms.

2. About Our Products

Free Your Image offers apparel and related products, many of which are produced specifically for each customer after an order is placed.

We may use third-party print-on-demand manufacturers, fulfillment providers, shipping carriers, payment processors, and other service providers to produce, process, and deliver orders. These providers act on our behalf, but your purchase agreement remains with Free Your Image.

Because products are manufactured and printed individually:

Minor variations in color, print placement, dimensions, texture, or appearance may occur.
Product colors may appear differently depending on your screen, device, lighting, or display settings.
Product photographs and digital mockups are provided for illustration and may not represent every minor detail of the finished product.
Sizing may vary between garment manufacturers or product styles.

These ordinary manufacturing or display variations are not necessarily product defects.

Customers should review each product description, garment specifications, care instructions, and size chart before ordering.

3. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, images, pricing, measurements, availability information, and other store content.

However, typographical errors, inaccurate descriptions, incorrect prices, technical errors, and availability changes may occasionally occur.

We may correct errors, update information, discontinue products, restrict quantities, or cancel an affected order at any time. If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

Product availability is not guaranteed until an order has been accepted and submitted for fulfillment.

4. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected products under these Terms.

An automated order-confirmation email acknowledges that we received your order. It does not necessarily mean that we have accepted or begun fulfilling the order.

We may accept, decline, place on hold, limit, or cancel an order for legitimate reasons, including:

Suspected fraud or unauthorized payment activity.
Incorrect pricing or product information.
Product or fulfillment unavailability.
Invalid, incomplete, or undeliverable addresses.
Unusually large quantities or suspected resale activity.
Violations of these Terms.
Technical or processing errors.

If an order is declined or canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Order Changes and Cancellations

Because many products are made on demand, orders may enter production shortly after they are submitted.

Contact support@freeyourimage.store as soon as possible when requesting an address correction, product change, size change, color change, or cancellation.

We will attempt to accommodate the request, but we cannot guarantee any change or cancellation after an order has been submitted to production or fulfillment.

Once production has begun, the order generally cannot be canceled or modified because the product is being made specifically for that order.

This section does not limit cancellation or refund rights required by applicable law, including rights that may apply when an order cannot be shipped within a promised timeframe.

6. Prices, Taxes, and Payment

Unless otherwise stated, prices displayed on the website are in U.S. dollars.

Product prices may vary by size, color, style, or other selected option. Shipping charges, applicable taxes, customs charges, and other costs will be displayed or calculated during checkout when reasonably possible.

By submitting payment information, you represent that:

The information is accurate and complete.
You are authorized to use the selected payment method.
You authorize us and our payment processor to charge the order total.
You will pay all properly authorized charges associated with the order.

Payments are processed through third-party payment providers. We do not directly control their systems, approval decisions, security procedures, or temporary authorization holds.

Prices and promotions may change without advance notice, but a price change will not alter the price of an order that we have already accepted, except when correcting an obvious pricing or technical error.

7. Shipping and Delivery

Production time and shipping time are separate.

Any fulfillment, shipping, or delivery dates displayed on the website, at checkout, in an order confirmation, or in tracking information are estimates unless expressly stated otherwise.

Delivery may be affected by:

Product availability.
Production volume.
Address verification.
Carrier delays.
Weather or natural disasters.
Customs processing.
Government restrictions.
Labor disruptions.
International transportation.
Other circumstances outside our reasonable control.

Orders containing multiple products may be produced at different facilities and may arrive in separate packages.

When we cannot ship within the timeframe originally promised, we will provide any notice, cancellation opportunity, delay-consent option, or refund required by applicable law.

We are not responsible for a carrier’s failure to meet an estimated delivery date, but we will reasonably assist customers with qualifying delayed or lost-shipment claims.

8. Shipping Addresses and Undeliverable Orders

Customers are responsible for entering a complete and accurate shipping address before placing an order.

Review the address carefully, including:

Recipient name.
Street number and street name.
Apartment, suite, or unit number.
City.
State or province.
Postal code.
Country.
Telephone number when requested.

Contact us immediately after ordering when an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

When an order is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to claim the package, we may offer to reship it after the correct address is confirmed. The customer may be responsible for additional shipping costs when the delivery failure was not caused by Free Your Image or our fulfillment provider.

Returned products may be held by the fulfillment facility for a limited period and may become unavailable for reshipment if the customer does not respond promptly.

9. Customs, Duties, and International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other government-assessed costs.

Unless expressly collected during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customs processing may delay delivery. We do not control customs inspections, government assessments, or local import restrictions.

Customers are responsible for determining whether a product can lawfully be imported into their destination country.

Nothing in these Terms limits mandatory consumer rights that apply under the laws of a customer’s location and cannot legally be waived by contract.

10. Returns, Refunds, and Exchanges

Made-to-order products

Most Free Your Image products are produced specifically after an order is placed. For that reason, we generally do not accept returns, refunds, or exchanges for:

Buyer’s remorse or a change of mind.
Ordering the wrong size.
Ordering the wrong color or product.
Failure to review a product description or size chart.
Minor color, placement, or manufacturing variations that are not defects.
An incorrect address entered by the customer.

Damaged, defective, misprinted, or incorrect products

Contact support@freeyourimage.store within 30 days after delivery when a product arrives damaged, materially defective, misprinted, mislabeled, or different from what was ordered.

Include:

Your name and order number.
A description of the problem.
Clear photographs showing the entire product and the specific issue.
A photograph of the packaging or shipping label when relevant.

Do not mail a product back unless we provide return instructions.

After reviewing the claim, we may provide an appropriate replacement, refund, or other remedy. Approved replacements or returns resulting from our error or a qualifying fulfillment error will not require the customer to pay additional standard shipping charges.

Normal wear, accidental damage, improper washing, failure to follow care instructions, misuse, or damage occurring after delivery is not considered a manufacturing defect.

Wrong-size orders

Because replacement products must be newly manufactured, we generally cannot provide free exchanges when the customer selected the wrong size.

Customers should consult the size guide before ordering and contact us with sizing questions before completing checkout.

Refund timing

Approved refunds are issued to the original payment method unless applicable law requires otherwise. Financial institutions may require additional processing time before the credit appears.

Original shipping costs are generally nonrefundable unless the refund results from our error, a qualifying defect, failure to ship, or another circumstance requiring a shipping refund under applicable law.

11. Lost, Delayed, or Marked-Delivered Packages

Contact us no later than 30 days after the estimated delivery date when tracking has stopped updating and an order may have been lost in transit.

We will review the tracking information and may open an investigation with the fulfillment provider or carrier. When the package is confirmed lost and the claim qualifies, we may provide a replacement or refund.

When tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

Confirm that the shipping address was correct.
Check the property, mailbox, parcel locker, reception area, or other safe-delivery locations.
Ask household members or neighbors whether they accepted it.
Contact the local carrier or post office.

A delivered tracking scan does not automatically guarantee a refund or replacement. We will evaluate marked-delivered claims individually based on the available information, carrier investigation, applicable law, and surrounding circumstances.

12. Customer Accounts

You may be able to create an account to review orders, save information, manage preferences, or access other features.

You are responsible for:

Providing accurate account information.
Maintaining the confidentiality of your password.
Restricting access to your device and account.
Promptly notifying us of suspected unauthorized use.

You may not impersonate another person, create an account using false information, or use another person’s account without authorization.

We may suspend or terminate accounts that violate these Terms, create security risks, or are connected with fraudulent or unlawful activity.

13. Reviews and Other Customer Content

The website may allow customers to submit reviews, comments, photographs, messages, or other content.

By submitting content, you represent that:

It is truthful and based on your genuine experience.
You own it or have permission to use it.
It does not violate intellectual-property, privacy, publicity, or other rights.
It is not unlawful, threatening, deceptive, defamatory, obscene, abusive, or malicious.
It does not contain malware, spam, or unauthorized advertising.
You have disclosed any material connection, free product, discount, payment, or other incentive related to the review when applicable.

You retain ownership of your content. However, you grant Free Your Image a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, display, publish, format, adapt, and use the content in connection with the website, products, customer service, and marketing.

We may moderate or remove customer content, but we are not obligated to publish every submission.

14. Intellectual Property

The website and its contents—including artwork, product designs, graphics, photographs, mockups, logos, trademarks, slogans, text, videos, page layouts, software, and other materials—are owned by or licensed to Free Your Image and are protected by applicable intellectual-property laws.

You may use the website only for personal, lawful, noncommercial shopping purposes.

Without prior written permission, you may not:

Copy or reproduce our designs or content.
Download product artwork for reuse.
Sell, license, distribute, or create derivative works from our content.
Remove copyright, trademark, or ownership notices.
Scrape or extract website content for commercial use.
Use our name, logo, product images, or designs in a way that suggests sponsorship or authorization.

Purchasing a product does not transfer ownership of the artwork, trademark, copyright, design, or other intellectual property printed on or associated with that product.

15. Prohibited Uses

You may not use the website:

For unlawful, fraudulent, or deceptive purposes.
To violate another person’s rights.
To submit false payment, account, or shipping information.
To introduce viruses, malicious code, or harmful technology.
To interfere with website security or operation.
To obtain unauthorized access to accounts, systems, or data.
To conduct automated scraping, crawling, data mining, or excessive requests without permission.
To test system vulnerabilities without authorization.
To harass customers, employees, contractors, or other users.
To make fraudulent claims, refunds, disputes, or chargebacks.
To resell products while falsely representing an affiliation with Free Your Image.

We may restrict access, cancel orders, terminate accounts, preserve relevant records, or report suspected unlawful conduct when reasonably necessary.

16. Promotions, Coupons, and Discounts

Promotions, coupon codes, giveaways, subscriber discounts, and special offers may have additional eligibility requirements, exclusions, expiration dates, quantity limits, or redemption conditions.

Unless otherwise stated:

Promotions cannot be combined.
Discounts have no cash value.
Discounts cannot be applied retroactively.
A first-purchase or new-subscriber offer is limited to eligible new customers.
Promotions may exclude certain products, shipping charges, taxes, or prior purchases.
Promotions may be canceled or corrected when affected by fraud, abuse, or technical error.

Changes to a promotion will not improperly alter an order that was already accepted using a valid offer.

17. Third-Party Services and Links

The website may use or link to third-party services, including payment providers, fulfillment providers, shipping carriers, analytics services, social networks, and other websites.

Third parties may maintain separate terms and privacy practices. Free Your Image does not control third-party websites or services and is not responsible for their independent content or practices.

This section does not remove any responsibility Free Your Image has to customers under applicable law for orders placed directly through our store.

18. Website Availability and Security

We attempt to maintain a secure, accurate, and accessible website, but we cannot guarantee that it will always be available, uninterrupted, error-free, or free from every harmful component.

We may temporarily restrict, update, suspend, or discontinue website features for maintenance, security, operational, or business reasons.

Customers are responsible for using reasonable security precautions, maintaining current device software, and protecting their login credentials.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis without warranties regarding uninterrupted access, complete accuracy, or suitability for every particular purpose.

Products are subject to the descriptions, remedies, and policies expressly stated in these Terms and on the applicable product page.

We do not exclude or limit any warranty, remedy, or consumer protection that cannot legally be excluded or limited. Some jurisdictions provide implied warranties or other rights that apply regardless of contractual language.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Free Your Image will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or purchase of a product.

To the fullest extent permitted by law, our total liability for a claim connected with a particular order will not exceed the amount the customer paid to Free Your Image for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited, including liability arising from fraud, willful misconduct, gross negligence, or other non-waivable legal obligations.

Some jurisdictions do not permit certain liability limitations, so portions of this section may not apply to every customer.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold Free Your Image harmless from third-party claims, losses, liabilities, and reasonable costs arising from:

Your unlawful misuse of the website.
Content you submit.
Your infringement of another person’s rights.
Your material violation of these Terms.

This section does not require a consumer to indemnify Free Your Image for our own negligence, misconduct, product defect, or breach of law.

22. Privacy

Our collection and use of personal information are described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference. When the Privacy Policy and these Terms address different subjects, each document controls the subject it specifically covers.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina and applicable United States federal law, without regard to conflict-of-law principles.

Before filing a formal claim, you and Free Your Image agree to make a reasonable, good-faith effort to resolve the issue by contacting support@freeyourimage.store and providing enough information to investigate the dispute.

Unless applicable law requires otherwise, legal proceedings relating to these Terms or a purchase from Free Your Image may be brought in a state or federal court with appropriate jurisdiction in North Carolina.

Nothing in this section deprives a consumer of mandatory protections or the right to bring a claim in another location when applicable law does not permit that right to be waived.

24. Changes to These Terms

We may revise these Terms to reflect changes in our products, operations, technology, business practices, or legal obligations.

The updated version will display a revised “Last updated” date. Material changes may also be communicated through the website or another reasonable method.

Changes apply prospectively from their stated effective date. An order will generally be governed by the version of the Terms presented and accepted when the order was placed.

Continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms for future website use.

25. Termination

We may suspend or terminate access to the website or an account when reasonably necessary because of:

A violation of these Terms.
Fraudulent, abusive, or unlawful conduct.
Security threats.
Legal or regulatory requirements.
Discontinuation of the website or relevant service.

Provisions that by their nature should continue after termination—including intellectual-property, payment, disclaimer, liability, indemnification, and dispute provisions—will remain in effect.

26. Severability

If any portion of these Terms is found invalid, unlawful, or unenforceable, that portion will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in effect.

27. No Waiver

A failure or delay by Free Your Image in enforcing a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only when expressly made in writing by an authorized representative of Free Your Image.

28. Assignment

You may not transfer your rights or obligations under these Terms without our prior written permission.

We may transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or transfer of the Free Your Image business, subject to applicable law.

29. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, fire, war, terrorism, civil unrest, epidemics, government action, labor disruption, internet outages, carrier interruption, supply shortages, or failure of essential third-party infrastructure.

This provision does not eliminate obligations to issue notices, cancellations, or refunds required by applicable law.

30. Entire Agreement

These Terms, the Privacy Policy, applicable product-page information, and any additional policy or promotional terms expressly presented during a transaction constitute the agreement between you and Free Your Image concerning the website and your order.

They replace prior discussions or representations concerning the same subject, except for rights or obligations that cannot legally be waived.

31. Contact Us

Questions, complaints, order issues, or legal notices concerning these Terms may be directed to:

Free Your Image
Email: support@freeyourimage.store
Contact page: Available through the Contact link on freeyourimage.store